Website Terms, Policies, and Disclaimers – Srivastava Wellness
THIS AGREEMENT (hereinafter referred to as the “Agreement”) governs the use of the services, consultations, and patient-specific wellness kits provided by Srivastava Wellness (hereinafter referred to as the “Company”) through its website, online platform, or any other medium. By accessing or utilizing any services, including but not limited to consultations, wellness kits, or communications provided by the Company, the patient or user (hereinafter referred to as the “Patient”) expressly agrees to be bound by the terms, conditions, disclaimers, and obligations set forth herein.
1. Scope of Services
1.1 The Company provides patient-specific homeopathic consultations, wellness kits, and ancillary services exclusively under the supervision of licensed homeopathic practitioners duly registered with the relevant Central or State Homeopathy Council.
1.2 All services, including consultation, prescription generation, and preparation of wellness kits, shall be conducted in strict compliance with prevailing laws governing homeopathic practice, dispensing, and patient care.
1.3 The Company reserves the absolute right to amend, modify, or withdraw any service, consultation, or wellness kit at its sole discretion without prior notice.
2. Doctor Credentials and Supervision
2.1 All consultations and patient-specific wellness kits shall be conducted and dispensed exclusively under the supervision of registered practitioners.
2.2 The Company may engage multiple practitioners; publication of individual practitioner credentials on the website is not mandatory. Complete internal records, including registration numbers, signatures, and authorization, are maintained and shall be produced to competent authorities upon lawful request.
2.3 Each prescription issued is retained in internal records and constitutes the sole authoritative record of the remedies prescribed for the Patient.
3. Consultations
3.1 Consultations may be offered gratuitously or for consideration as determined by the Company at its sole discretion.
3.2 Fees, if any, shall be communicated prior to the consultation.
3.3 Consultations are patient-specific and are intended solely for the assessment of the Patient’s health condition for the purpose of preparing a patient-specific wellness kit.
4. Patient-Specific Wellness Kits
4.1 All wellness kits are prepared exclusively for the individual Patient and are dispensed under the supervision of a registered practitioner.
4.2 Each kit shall bear:
• The patient’s identifier,
• The proprietary kit designation,
• Dispensing date and batch/preparation identifier,
• Instructions for use and storage, and
• A statement that full prescription particulars are maintained internally and may be made available upon lawful request.
4.3 Kits are not intended for retail sale, resale, over-the-counter distribution, or use by any person other than the designated Patient.
4.4 The Company procures all medicinal inputs exclusively from licensed suppliers and manufacturers and exercises reasonable care in preparation, handling, and dispatch.
5. Prescription Records
5.1 Complete internal records of all remedies, their composition, and patient-specific kits are retained in written or electronic form by the Company.
5.2 Internal records constitute the definitive prescription and supersede any external or patient-facing label or communication.
5.3 Such records may be disclosed to the Patient or competent regulatory authorities upon lawful request.
6. Safety and Usage Disclaimer
6.1 Patient-specific wellness kits must be used strictly in accordance with instructions provided by the attending practitioner.
6.2 The Patient shall not share, transfer, or otherwise distribute the kit to any third party.
6.3 The Company shall not be liable for any consequences arising from misuse, overdose, non-adherence to instructions, or unauthorized use by third parties.
6.4 Outcomes may vary; no guarantee, warranty, or assurance is provided as to the efficacy, therapeutic result, or treatment outcome.
7. Billing and Payment
7.1 All consultations and wellness kits are bundled as part of a comprehensive wellness program; individual remedies or consultations are not sold separately.
7.2 Payments shall be made using the methods specified on the platform.
7.3 Fees paid are non-refundable except as expressly provided under Clause 8 (Refund Policy).
8. Limitation of Liability and Indemnity
8.1 To the fullest extent permissible under applicable law, the Company, its practitioners, officers, directors, employees, and agents shall not be liable for any direct, indirect, consequential, incidental, special, punitive, or exemplary damages arising from the use of services, wellness kits, or consultations.
8.2 The Patient shall indemnify and hold harmless the Company against all claims, damages, liabilities, and expenses arising from misuse, non-adherence to instructions, or sharing of wellness kits.
9. Governing Law and Jurisdiction
9.1 This Agreement shall be governed by and construed in accordance with the laws of India.
9.2 The parties expressly agree that the courts of Jaipur, Rajasthan, India shall have exclusive jurisdiction over any dispute arising from or in connection with this Agreement, including non-contractual disputes.
10. Amendments
The Company reserves the right to amend, modify, or update these terms at its sole discretion. Continued use of services following any such amendment shall constitute acceptance of the revised terms.